What is telepractice?

Telepractice is the delivery of speech, language, hearing, cognition, and communication services through secure online platforms such as zoom. It allows individuals to receive professional support from home without traveling long distances.


Who can benefit from शब्द-Health services?

शब्द-Health supports children and adults with speech and language difficulties, hearing loss, auditory processing difficulties, stuttering, voice disorders, aphasia, swallowing difficulties, tinnitus, hyperacusis, misophonia, and cognitive-communication challenges.


Do I need a referral before booking an appointment?

Definitely Not! You can directly book a consultation with qualified audiologist and speech language pathologist. If you already have medical reports, hearing tests, or previous evaluations, please share them before or during the session when possible.


Are online sessions effective?

Of course! Telepractice can be effective for many speech, language and hearing disorders, counseling, and rehabilitation services when internet access, participation, and family support are adequate.


What device do I need for the appointment?

You may use a smartphone, laptop, desktop computer, tablet, or iPad. A stable internet connection, microphone, and camera are recommended for the best experience.


Which platform do you use for sessions?

Most sessions are conducted through zoom, and the meeting link will be shared automatically after booking confirmation. Depending on the patient’s needs and platform availability, the mode of communication may be adjusted after the appointment is scheduled.


Do you provide services outside Nepal?

Yes. शब्द-Health aims to support individuals and families in Nepal and globally whenever feasible.


What language are services provided in?

Services may be provided in Nepali, English, or Hindi, depending on provider availability.


What should I prepare before my appointment?

Please prepare your main concerns or questions, previous reports or evaluations if available, hearing test or medical records if available, and earphones or headphones if requested.


Can online sessions diagnose hearing loss?

Some screening, rehabilitation services such as speech therapy, language therapy, hearing device care and maintenance, including hearing aids and cochlear implants, and counseling can be provided online. However, complete audiological diagnostic testing usually requires in-person clinical equipment, and we will guide you if further evaluation is needed.


Are services confidential?

Definitely. All consultations and shared information are handled confidentially and professionally. शब्द-Health is a professional platform for delivering online services through a team of highly qualified providers.


How do payments work?

Payment details will be shared after booking. Common online payment methods in Nepal, such as eSewa, Khalti, Fonepay, or bank transfer, may be used depending on availability.


What if I have poor internet connectivity?

We understand that internet access can be challenging in some settings. When possible, we try to adapt sessions using lower-bandwidth options and practical communication strategies.


Can parents or family members join the session?

Yes. Family participation is highly encouraged, especially for children and individuals with neurological communication disorders, because caregiver involvement can support better carryover at home.


Do you provide emergency medical services?

No. शब्द-Health does not provide emergency medical services. For urgent medical concerns, please contact your nearest hospital, doctor, or local emergency service.